The travel industry is getting a shake-up with some new arrivals, a departure and a rapidly growing online customer base.
And the big changes are not over yet, according to some major players.
US heavyweight Expedia launched its New Zealand website last week, while a new local player Mondo has just opened its first stores and online agency Zuji announced it would shut down its local online site.
Expedia New Zealand and Australia managing director Arthur Hoffman said the travel market here was worth about $25 billion each year but only about 5 per cent was done online, compared to about 60 per cent in the UK and US.
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